Citizens Bank Collection Recovery Senior Manager in Johnston, Rhode Island


The Vendor Performance Manager creates and maintains a customer focused, risk-averse operating model for areas of responsibility. They conduct problem solving and oversee projects with direction from management. They are responsible for engaging and motivating their colleagues by providing feedback and reinforcing desired behaviors.This role requires understanding and application of collections procedures and practices within own area and basic knowledge of upstream and downstream process areas.Understands how the team relates to other closely related teams to improve efficiency.Uses tact and diplomacy to exchange information and address sensitive issues.Uses judgment to identify and resolve day-to-day problems.


2+ Year of Customer Service Experience/Collections experience with an emphasis on Auto CollectionsExcellent phone communication, listening and negotiation skillsAble to prioritize and manage daily workloadProven ability working in a team atmosphere; in a fast paced, fun environmentComputer proficiency and acumenSelf-motivated attitude with a desire to succeedMinimum of 5 years of experience in collection management preferably vendor weighted.Education:High School or Equivalent; Bachelors Degree preferredHours & Work ScheduleHours per Week: 40Work Schedule: M-F 8-5p

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.