Citizens Bank Commercial Bank Training Director in Stamford, Connecticut


The Training Director will manage and oversee the delivery of the learning strategy for Citizens Commercial Bank. As part of Citizens Learning and Development team, this role will consult with key business leaders and HR partners to ensure the learning and development needs of the business are met, including all technical, sales, product, and professional skills.

Responsibilities include:

  • Building relationships with all business partners to foster a common understanding of mutual goals

  • Developing and executing the learning strategy based on a deep understanding of the business priorities and linkage to the talent agenda to ensure the business’ success

  • Leading a team of both directs and non-directs to execute on the learning strategy

  • Identifying desired training/development outcomes with tracking and reporting to business constituents regarding outcomes, impacts and participation.

  • Pro-actively anticipating the needs of the Commercial Bank and translating those needs to learning and development

  • Conducting, leading or supervising projects that require needs assessments of current and future training requirements, as requested by the Chief Learning Officer

  • Communicating organizational initiatives at stakeholder meetings.

  • Conducting direct observations of Team facilitating training to identify gaps and areas of development

  • Coordinating, scheduling and supervising on-the-job assessments to specifically identify effectiveness of training curriculum in on-the-job environment, making appropriate recommendations based on assessment

  • Partnering with the business lines to recommend, select and work closely with vendors to insure execution of the training

  • Opportunity to work in other areas of Development supporting the Commercial teams.

The chosen candidate may work in our corporate offices within Stamford, CT, Boston/Dedham, MA or Providence RI with our preferred location being our Boston, MA location. Candidates will be required to travel to Rhode Island and Connecticut as needed.


Experience and Skills

  • 10 or more years of Training / Business experience, preferably in Financial Services, ideally in Commercial Banking

  • Background in creating and implementing business specific professional development curriculums

  • Ability to think strategically incorporating multiple pieces of data while executing tactically

  • Superior facilitation and presentation skills; excellent written and communication skills

  • Training and leading the dissemination of resources

  • Strong organizational and influence skills

  • Self-motivated

  • Internal Consulting, Need Assessment, Design and Development experience

  • Ability to travel as required

Education, Certifications and/or Other Professional Credentials

  • BA/BS Degree required in relevant field or equivalent work experience, Master’s degree in relevant field preferred (Education in Training, Needs Assessment and Design and Development)

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00 AM-5:00 PM

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.